Home
Case studies
Our people
Products
Case studies Previous case study.Next case study.

Queensland Government - myQld Portal

Business requirement

A strategic need within Queensland Government to increase the scale, sophistication and usability of online services offered to citizens in response to the following:

1. A strategic driver to increase the responsiveness of Qld Government services offered and delivered to citizens.

2. COVID-19 implications demanding less in-person services in favour of online/self-service alternatives.

CIO watchlist: Yes
Scale: Enterprise, All QLD citizens
Programme Management: Customer
"Pipefish rapidly pivoted in response to an unprecedented need to rapidly stand-up an enterprise-scale solution"
myQld Programme Executive

What we did

  • The myQld business strategy and solution roadmap.
  • UX research and creation UX wireframes, clickable prototypes, and high fidelity designs
  • Solution architecture, project management, business analysis, cloud infrastructure, security architecture, UX research and design, UI design, full stack software development, manual and automated testing
  • Creation of a forms generation framework for rapid forms development, field re-use and validation, user profile management and intelligent form prefill
  • Creation of a whole of government concession finder solution including analysis of ~100 Qld Government concessions to produce a consolidated and user centric Q&A interface
  • Integration with multiple third party APIs and systems including Google Places, Qld Government Identity Broker and Identity Providers (IdB/IdP), ABN validation service, federal Document Verification Service (DVS) and Qld Government Graph API
  • Deployment within AWS including custom database, APIs and integrations with core Qld Government Agency fulfilment systems
  • DevSecOps CI/CD pipelines for continuous integration, deployment and delivery along with integrated unit testing & automated end to end testing
  • An industrialised Agile development process to rapidly create the application with regular feedback cycles and the ability to adjust scope if necessary.

Delivered outcomes

A state wide citizen self-service portal called myQld which includes an initial suite of online servicesd using a scalable architecture allowing the Queensland Government to add many more online services over time.

Pipefish delivered a fully operational prototype of the solution in under 10 days and has since been expanding the solution to include several major service offerings.

Contact us

Want to know more about
Queensland Government - myQld Portal?

Close Close contact form.
What do you have in mind?