Replace a patient management system, integrated with various Queensland Health systems, onto a SaaS ITSM platform. The system is required to support nurses who provide care around complex patient cases. The system needs to provide state-wide visibility of data of all nurses involved in care, near real-time integration of medical data, data-driven reporting capabilities, and offline application capabilities.
A statewide platform was deployed that provided a nurse centric solution for managing patient care around complex medical cases. Each individual nurse can manage their patient care independently while still having visibility of other nurses' patient care. The end solution provided a number of value-add enhancements such as visibility of patients presenting to an Emergency Department in a timely manner.