Remote Access Optimisation

Business requirement

Urgently remediate performance on primary remote access/application virtualisation platform causing significant degradation of key business services delivered by major outsource providers across the globe.

CIO watchlist: Yes

Scale: Global, Enterprise (60,000+ users)

Programme Management: Pipefish

Pipefish were able to quickly identify and remediate the root cause of the performance issues, restoring the relationship with the service provider and improving the experience of the end users.

IT VP, Project Sponsor

What we did

Comprehensive business service and technology analysis
End-to-end definition of user proximity, session proximity, user object proximity, data proximity, application and system proximity and application configuration rules
Solution architecture taking into account all of the above influences including distance and network latency
Proof of concept replacement solution delivered within first 30x days and pilot users operating the solution shortly after

Major reduction in user login times from, in many cases, between 20 and 40 minutes down to less than one minute
Major reduction in user/session disconnections. From many times per day to none per day
Extraordinary improvement in individual application performance including start-up time, transactional processing time, user interface latency removed

Delivered outcomes

Service provider delivery returned to fully operational state and able to meet, and exceed, performance obligations. Reduction in staff turnover directly attributable to system performance. Reduction in overtime costs

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