Business requirement
Audit defence, compliance and software licence cost reduction.
What we did
- Deployed specialised SAM solution which audits servers and workstations to monitor which products have been installed and when they are used
- Implemented an integration into the customers service request platform to automate:
The capture of license details when new ad-hoc installations are detected
Deployment and removal automation through integration with enterprise package deployment platform
Implementation of an automated removal campaign workflow based on application low- usage - Real-time audit of compliance through entitlement vs actual consumption metrics
- Two-way integration between Enterprise Service Management (ESM) platform which leverages CMDB, self-service request management, end- user survey management
- Multi million dollar liability reduction within first six months
Delivered outcomes
Corporate wide visibility of implemented applications, application usage and licence entitlements. Coverage including corporate IT infrastructure and operational technology infrastructure.